By Devota Mwachang’a
Tanzania Food and Drugs Authority (TFDA) has applauded for launched a charter service to customers which aimed to provide information to clients about the authority services and strengthens the relationship between the authority and its clients.
This was revealed by Minister of Health, Community Development, Gender, Elderly and Children Ummy Mwalimu through her speech which delivered on her behalf by the Ministry’s Acting Director of Curative Services, Dr. Doroth Gwajima at the official launching of Client’s Service Charter (CSC) III, 2016 and Toll Fee Service-0800110084, at the authority’s headquarters in Dar es Salaam yesterday.
She said the Charter is as the optimal material which provides better service delivery in an international level and implemented in practice of the Government's efforts of serving the public with professionalism and accountability.
“The CSC will openly show the responsibilities of the authority to comply with the required quality standards in provision of services to clients” she said.
According to her, the CSC will openly show the responsibilities of the authority to comply with the required quality standards in provision of services to clients.
She congratulated the authority for its intention to provide quality services to clients by meeting the service standards including reducing the duration to the standards of service delivery.
“The authority has managed to improve its services by reducing the duration of registration of low risk food product from 240 days on 2006 to 40 days by 2016; issuance of import and export permits of registered food, medicines cosmetics and medical devices from 2-5 days on 2006 to one day by 2016” she said.
She said the charter will give relief to the clients who will be able to make renewal of business permits for manufacturing, storage and distribution of food, medicines, cosmetics, medical devices for only three days.
TFDA’s Director General Hiiti Sillo said the authority improved its services provision by enabling its clients giving information to the authority concerning the services offered including reporting on the availability of substandard products in the market by call for free through “Toll Free Service”.
He said TFDA committed to serve its customers and also the responsibility of serving customers in enabling authorities to effectively without affecting the quality, security and efficiency of food, medicine, cosmetics, accessories, treatment and reagents.
According to him, through the CSC the authority will measure and evaluate the services delivery, also it will be used as the tool for transparency and responsibilities performed so as to make the authority’s clients sure of the quality and safety of regulated products circulating in the market.
DG said the Charter is in line with the National Development Vision 2025, the National Strategy for Economic Growth and Poverty Reduction, 2025 and the National Trade Policy, 2003 on promotion of the private sector as the engine of the economy as well as being flexible to address the new changes.
“The CSC is beneficial to both clients and the authority; the clients will get to know the types of services provided by the authority, know specifically the quality of service to receive from the authority, while our clients will be able to evaluate the performance of services rendered by TFDA and give feedback for the purpose of improving the services” he said.
He said TFDA prepared the CSC in collaboration with its stakeholders in 2006 and later reviewed in 2012, references frequently stem from the pressure of social change, improvement of systems performance, increased human resources and growth science and technology in service delivery.