By Proper Makene
Bank of Africa Tanzania (BoA T) celebrated this year’s Customer Service Week, while promising its clients of better services. This year, the celebrations started October 2-6.
Speaking with newsmen shortly after the celebrations, BoA T deputy managing director Wasia Mushi said: “The customer service week came amid the bank’s 10 year's Anniversary Celebrations, hence giving the bank an opportunity to thank our customers for their continued patronage and support throughout the 10 years.”
Mushi also said that BoA T will continue providing better and better banking services to cater the needs of their clients.
A group photo of Bank of Africa Tanzania workers and its clients in Dar es Salaam to celebrate 2017 customer services week
“We are promising to continue providing better services while reinforcing the bank's commitment to serve its clientele with at most dedication,” he said.
Meanwhile, Wasia told this Reporter earlier this year in an interview: “Our plan for this year is definitely widening our nationwide footprint and depth of outreach through the opening of more branches and digital innovations.”
He added: “We are still focusing on value proposition via innovative products and services. Bank of Africa Tanzania will remain keen in identifying and understanding customer-value-based needs, then turning them into products that consistently break through the cluster of the marketplace.”
We always pursue improvements in service delivery to be at par or ahead of our competitors, he noted.
However, Bank of Africa - Tanzania is part of the Group Bank of Africa, which now operates through a network of commercial banks in 18 counties namely; Benin, Burkina Faso, Burundi, Cote d’ivoire, Djibouti, DRC, Ethiopia, France, Ghana, Kenya, Madagascar, Mali, Niger, Rwanda, Senegal, Tanzania, Togo and Uganda.
The Group Bank of Africa has its’ headquarters in Dakar, Senegal with a strong network of more than 500 dedicated operating and service support offices. Since 2010, the Bank of Africa Group has been majority-owned by BMCE Bank, the second largest private bank in Morocco.
Acting Managing Director of Bank of Africa, Tanzania Yousef Benrhafine cuts a cake at the bank's enterprise branch in Oysterbay, Dar es Salaam (Business Centre) to calumniate the customer service week 2017. Looking on first from Left is BoA T Deputy Managing Director Wasia Mushi.
BMCE Bank brings strong strategic and operational support to the Bank of Africa Group, as well as direct access to the international market as a result of its presence in Europe and Asia.
The Bank began operations in Tanzania in June 2007 after acquiring Euroafrican Bank which had been operating in Tanzania since September 1995. The idea of the founders of Bank of Africa was to create a truly unique, profitable Pan Africa bank that embodies the essence of many of our founding fathers on the continent.
At the time of acquisition, the Bank had 3 branches. Currently the Bank here in Tanzania has a network of 25 branches; 14 in Dar es Salaam and 11 upcountry (Arusha, Babati, Dodoma, Kahama, Moshi, Mtwara, Mwanza, Morogoro, Mbeya,Tunduma and one in Unguja, Zanzibar).
The Bank plans to further increase its presence by opening 2 more branches to bring the number of branches to 27 before the end of this year.
This is in line with our continued efforts to offer increased access of its products and services to existing and potential customers while at the same time enhancing customer convenience and experience and banking inclusion.